Shipping policy

You just published your refund policy — that's a real milestone for selling to EU customers. Having a written policy in place means shoppers can understand their rights before they buy, which builds the trust that drives conversions.

You used Shopify's template as a starting point, which is a smart move. Now I'd review it and customize it to match your specific configured rules — particularly the 14-day window starting from delivery of the last item, return shipping responsibility, and how customers start a request at your account portal. The template gives you the structure; your edits make it accurate for your store.

As always, independent legal counsel should review the final text before you rely on it for EU compliance.